REFUND POLICY

As each of our products is handmade with care and made to order, all sales are final.

We do not offer returns or refunds simply due to a change of mind, incorrect sizing, or personal preference.

If your item develops a genuine fault due to a defect in workmanship, please refer to our Warranty Policy. Where appropriate, we will repair the item free of charge. If a repair is not possible, we may offer a replacement or store credit following a thorough inspection of the item.

Please check all product dimensions and details carefully before placing your order. If you are unsure about sizes or have any questions about a product, please get in touch before purchasing and we’ll be happy to help.

Personalised products cannot be returned or refunded unless they are found to have a genuine fault covered by our warranty.

Please note that natural characteristics of vegetable-tanned leather, including changes in colour, texture and appearance as the leather develops its patina over time, are not considered faults and are not covered by our refund policy or warranty.

A NOTE ON HANDMADE PRODUCTS

As our products are handmade, each piece can have its own subtle characteristics and may behave slightly differently in everyday use. We do our best to provide clear and helpful product descriptions, but it isn't always possible to describe every small detail or how a product may behave in every situation.

For example, if we haven't specifically mentioned that a bag will stand upright on its own, this simply means that this isn't a feature we've specifically designed or guaranteed. We encourage you to get in touch if there's a particular feature, function or way you'd like to use a product, and we'll be happy to let you know what you can expect.