Terms of service
All products are made to order. Depending on the amount of orders that come through, wait times for an item can take up to 1-2weeks until they are shipped. After the item is made it is then usually shipped within 2 days of completion.
Orders are fulfilled in the sequence that they are received. This prevents a customer from getting their item pushed back in the production line. This ensures fair and proper treatment of all customers.
Delivery is through Royal Mail and everything is sent Tracked and Signed For. Delivery is free on orders over £120. We will issue your tracking number once your order has been dispatched.
At this time, we only sell and post items within the UK.
Shipping Destinations & Parcel Forwarding Services
Explorer Leather is a small, independent business based in England, and at present we only ship orders to addresses within the United Kingdom.
We do not currently ship to international addresses or to parcel forwarding, freight forwarding, or mail forwarding services, including services such as VPost or similar companies.
Our decision to ship within the UK is not simply about postage. We want to maintain a high level of customer service and ensure that we can properly support every order from the moment it leaves our workshop through to delivery. This also allows us to confidently honour our product warranty and deal with any issues that may arise during the life of your purchase.
Unfortunately, we are not currently able to offer our warranty and after-sales support to international customers. International shipping and the involvement of third-party forwarding companies can make returns, repairs, replacements and warranty claims considerably more complicated and costly, and we do not feel it would be right to offer a level of service that we cannot reliably maintain.
There can also be complications if a parcel is lost, damaged, returned, or held up after it leaves the UK. Once it reaches a forwarding company, you are potentially dealing with a chain of custody that we did not originally intend to use and have no control over.
For this reason, orders placed using a parcel forwarding or similar service fall outside our normal terms and conditions. If you choose to use such a service, you do so at your own discretion and acknowledge that the order will be treated as a final sale. Our warranty, returns policy and after-sales support will not apply to these orders.
We appreciate that this may be inconvenient for customers outside the UK, and we hope to be able to offer international shipping in the future. For now, keeping our shipping within the UK allows us to maintain the level of craftsmanship, service and support that we believe our customers deserve.
Thank you for your understanding and for supporting a small British business.
PAYMENT:We accept all major Credit and Debit cards as well as Apple and Google pay. Just select your payment option when you checkout
Refunds
As each of our products is handmade with care and made to order, all sales are final.
We do not offer returns or refunds simply due to a change of mind, incorrect sizing, or personal preference.
If your item develops a genuine fault due to a defect in workmanship, please refer to our Warranty Policy. Where appropriate, we will repair the item free of charge. If a repair is not possible, we may offer a replacement or store credit following a thorough inspection of the item.
Please check all product dimensions and details carefully before placing your order. If you are unsure about sizes or have any questions about a product, please get in touch before purchasing and we’ll be happy to help.
Personalised products cannot be returned or refunded unless they are found to have a genuine fault covered by our warranty.
Please note that natural characteristics of vegetable-tanned leather, including changes in colour, texture and appearance as the leather develops its patina over time, are not considered faults and are not covered by our refund policy or warranty.
A NOTE ON HANDMADE PRODUCTS
As our products are handmade, each piece can have its own subtle characteristics and may behave slightly differently in everyday use. We do our best to provide clear and helpful product descriptions, but it isn't always possible to describe every small detail or how a product may behave in every situation.
For example, if we haven't specifically mentioned that a bag will stand upright on its own, this simply means that this isn't a feature we've specifically designed or guaranteed. We encourage you to get in touch if there's a particular feature, function or way you'd like to use a product, and we'll be happy to let you know what you can expect.
ADDITIONAL INFORMATION
As full-grain leather is a natural material, every hide will have its own unique characteristics, including variations in colour, grain, texture and markings. As a result, no two products will look exactly the same. These natural variations are not considered faults, but are part of the character and beauty of full-grain leather.
Our vegetable-tanned leather will naturally develop a patina over time. With use and exposure to light, oils and the environment, the colour, texture and appearance of the leather will change and deepen. This is a natural and unavoidable characteristic of vegetable-tanned leather and means that each piece will develop its own unique appearance over time.